Terms and Conditions
The current terms and conditions and warranty info is available to be downloaded here.
These Website Standard Terms And Conditions (these “Terms” or these “Website Standard Terms And Conditions”) contained herein on this webpage, shall govern your use of this website, including all pages within this website (collectively referred to herein below as this “Website”). These Terms apply in full force and effect to your use of this Website and by using this Website, you expressly accept all terms and conditions contained herein in full.
This Website is not for use by any minors (defined as those who are not at least 18 years of age), and you must not use this Website if you a minor.
Governing Law & Jurisdiction
These Terms will be governed by and construed in accordance with the laws of the United States of America, and you submit to the non-exclusive jurisdiction of the state and federal courts located in The United States Of America for the resolution of any disputes.
This Website is provided “as is,” with all faults, and Removable Veneers USA and VMCI makes no express or implied representations or warranties, of any kind related to this Website or the materials contained on this Website. Additionally, nothing contained on this Website shall be construed as providing consultation or advice to you.
We do however offer a warranty on our removable veneers that is purchasable. Learn more here – removable veneer warranty
Limitation of liability
In no event shall Removable Veneers USA and VMCI, nor any of its officers, directors and employees, be liable to you for anything arising out of or in any way connected with your use of this Website, whether such liability is under contract, tort or otherwise, and Removable Veneers USA and VMCI, including its officers, directors and employees shall not be liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.
You hereby indemnify to the fullest extent Removable Veneers USA and VMCI from and against any and all liabilities, costs, demands, causes of action, damages and expenses (including reasonable attorney’s fees) arising out of or in any way related to your breach of any of the provisions of these Terms.
Variation of Terms
Removable Veneers USA and VMCI is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review such Terms on a regular basis to ensure you understand all terms and conditions governing use of this Website.
Removable Veneers USA and VMCI shall be permitted to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification or consent required. However, you shall not be permitted to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.
PAYMENT, REFUND AND CHARGEBACK POLICY
You agree that you are retaining VMCI (VMCI dba Removable Veneers USA) to complete services by you, and you have an unqualified obligation to remit payment for those services. Once you are accepted as a customer, you fully agree to waive any claims to a refund of payment, except as authorized herein. By signing the purchase agreement, you are stating that you are the owner of the credit card you are using for purchase.
*You authorize VMCI to charge the purchase price, which is the amount you chose from the website www.RemovableVeneersUSA.com
*All services provided by VMCI must be paid in full before VMCI will ship your impression kit.
*All purchases are non-cancelable and non-refundable, except as authorized herein. Once purchased, the method of payment will be charged for the amount shown – regardless of whether the impression system is used.
Once a purchase is submitted, it cannot be modified by the client.
Upon sending the impression system to our lab for creation, clients must fill out and sign all documentation sent, make their own impressions, and present photos of their smile from the front and either side. These impressions and photos must be deemed usable by the VMCI staff. We may, on an exception basis and at the request of the client, waive one or more of the restrictions after the purchase has been made. We may, in our discretion, impose additional obligations and/or fees regarding any such waiver. You agree that if your offer is accepted, VMCI will confirm the purchase and charge the entire amount of the sale, including applicable fees (as described below) disclosed to you before submitting an order, to your method of payment. Your price may include, in addition to amounts paid to VMCI for your purchase, compensation to VMCI for our facilitation services.
PRODUCT DESCRIPTION AND RESULTS SATISFACTION
You agree that you are retaining VMCI to design a custom dental appliance based on impressions that we have not yet seen and that will be provided by you. As such we cannot and do not make any statement or promise as to the description of the final product. You therefore release any claims to the concept of receiving a ‘Product not as described”. We promise that your final product will be an accurate reflection of the impression that you have provided and on which it is based.
Removable Veneers USA has a "No Return or No Refund Policy" (after the initial purchase) due to the customization of the product and time spent with each client. If a client is not satisfied with their veneers, Removable Veneers USA will remake or correct the current veneers for no extra charge to ensure total customer satisfaction.
*In the event that you decide to ask for a refund after you’ve purchased the product but before you’ve received the impression kit or you have received the impression kit and still want a refund, there will be a minimal 30% re-stocking & cancellation fee and a possibility of an additional fee added to this depending upon the amount of time that has lapsed. *Additional fee to be assessed at that time. *For a refund request to be considered at all, a refund request must be sent by email to info@RemovableVeneersUSA.com
Please see our refund policy page.
STANDARD LIMITED WARRANTY
VMCI warrants that its Removable Veneer product will be free from defects in material or workmanship for 30 days from date customer receives their veneers. In the event of a defect, your exclusive remedies are summarized below. VMCI will, at its option, replace the defective product. VMCI will not repay shipping costs. VMCI’s warranty obligation, with respect to your appliance, is limited to a one (1) time replacement, and VMCI makes no warranty, express or implied, with respect to said replacement appliance.
This limited 30-day warranty only covers defects in material and workmanship to the original appliance during ordinary consumer use. This limited warranty does not cover or provide for the following:
- Misuse or Loss of the Product
- Changes to your dental profile since the impression was accepted
- Accidental Damage
- Shade Changes
- Unauthorized repairs
- Expectation issues
- Any pre-mature cracking or breaking due to the client eating where there are no teeth to support the chewing (so basically what this means is, if you crack your veneers where you have a missing tooth or gap, the warranty does not cover the damage)
Plus these additional non coverage reasons: Cash refund - Changing shade from the original shade - Repairs due to improper installation, abuse, accident, neglect, failure of supporting tooth structure - Changes in the smile design – Shipping - Claims resulting from modifications made by the client to the cosmetic dental veneer - Incidental or consequential damages, exemplary damages, including inconvenience, pain - Dental fees for repair and replacement.
If your smile appliance becomes damaged during the warranty period, you can contact VMCI at 704.236.4181 to initiate the claim process. The original device must be returned to VMCI accompanied with a copy of a purchase receipt.
We do offer a 1-year extended warranty for both Premium & Premium Plus Models. This 1-year replacement warranty covers breakage or damage only. There is a $99 charge for the Warranty at the time of checkout when purchasing the Premium or Premium Plus Model Veneers.
If you file a claim within the first 12 months of purchasing the warranty, there will be a $150 co-pay (per arch) due at the time of redemption of the warranty for the Premium Model and a $250 co-pay (per arch) due at the time of redemption for the Premium Plus Model.
REFUNDS FOR CUSTOMERS WHO HAVE FINANCED THEIR PURCHAES
All refunds will be remitted in coordination and consistent with the terms of customer’s financing agreement.
DISHONORED /RETURNED PAYMENTS / CHARGE REVERSALS
Regardless of your chosen method of payment, you are ultimately responsible for the financial commitment related to the requested service. A charge reversal does not, in itself, constitute a waiver of your responsibility to provide payment. All invoices are due no later than the date your impressions are received. Past due invoices are considered due immediately and in full. Outstanding invoices more than 30 days old are in default and are subject to collection. We reserve the right to report outstanding debts to consumer credit agencies and to enact other methods of collection, including legal action. Defaulting on payment is considered a breach of this agreement. In the event of default, you agree to pay any and all costs and fees associated with the collection of this debt.
Charges for Other Fees: If you are a citizen of a country other than the United States and you purchase any of VMCI’s products, you may owe additional taxes, duties, or tariffs to the appropriate government agencies before delivery may occur. Contact the appropriate government agency if you have questions.
In addition to the charge you have authorized, your payment issuer and network (bank, credit card, etc.) may asses their customary transaction or handling charge, if any.
Pricing Subject to Change: Prices may be changed by VMCI at any time. If you do not wish to continue with an order due to a change in pricing, you are encouraged not to complete your order. By submitting your order, you are agreeing to the price listed and are not entitled to any other price.
Shipping & Handling: Shipping & Handling is free if the free option is chosen. If the client fails at impressions with the Free impression kit, there will be a $35 charge for each additional impression kit shipped.
Purchases will appear on your credit/debit card as “Removable Veneers USA” or “My Beauty Secrets USA”. You agree not to file a credit card or debit card chargeback with regard to any order placed with VMCI and instead, abide by the dispute resolution procedures presented by VMCI. Every order we process for custom removable dental appliance has been requested by the client. As such, once a chargeback has been instituted, if we verify a system has been shipped and was received by the client, that chargeback is considered fraudulent and will be handled as such. Filing a chargeback with your financial institution places an immediate and indefinite hold on your account and all work associated with your order(s). All chargebacks are answered with these terms and conditions you have agreed to. Regardless of the decision rendered by the determining party (the credit card issuing bank, the credit card processor, Visa,MasterCard etc.) your chargeback does not relinquish you of your unqualified responsibility to pay your bill owed to us. Filing a chargeback is considered a breach of this agreement. Regardless of the outcome of a chargeback, once filed, a chargeback causes undue harm to VMCI and their ability to conduct business. You agree to pay liquidated damages in the amount of $7,500.00 – or all costs and fees necessary to repair and/or protect VMCI’s reputation, including but not limited to investigation, response, and representation related to this action, whichever is greater. Requesting a chargeback, filing a complaint with any website/company not controlled by VMCI or threatening legal action will result in the case immediately being considered “Not in Compliance” and all impressions will be discarded regardless of any intention to continue with the purchase. Be sure that you do not want the VMCI product before you take any of these actions.
If a refund is desired due to financial constraints, alternative payment options can be arranged with a Client Services Representative.
CANCELLATION AND RETURN POLICY
We make allowances for you to cancel your order without incurring any charges within the first 24 hours unless an impression system has already been shipped. After 24 hours, or after an impression system has shipped, you can return the unused impression system for a refund, minus a 30% cancellation / restocking fee.
If you wish to return your order for a repair or adjustment, please notify us in writing at info@RemovableVeneersUSA.com and request a Return Merchandise Authorization (RMA) number. Please include a detailed description of adjustments or repairs you are requesting, complete with pictures and/or video documenting any issues.
Where no cancellations and no refunds are prohibited by law, return orders may be subject to a 50% handling, processing and transactions fee of the full retail price of the VMCI Product and the shipping & handling amount will not be refunded. Buyers are responsible for all return shipping costs. If the return is due to an error by VMCI, the handling and transactions fee may be waived and shipping charges may be refunded.
All returns must be accompanied with a Return Merchandise Authorization (RMA) number. Returns which are incomplete or missing components may be subject to an Incomplete Return charge.
PHOTO SUBMISSION REQUIREMENTS
You understand and agree that you are required to submit useable photos of your teeth (from nose to chin, high resolution, well-lit, in focus, displaying all ‘smile teeth’ and a full gum-line) in order for us to perform our work. Without these photos, your case is Not in Compliance. We reserve the right to stop work on any case until photos have been submitted. You may be required to submit new photos, if, in our sole discretion, they are deemed to be unusable for any reason.
I understand that the VMCI product is specifically designed as a cosmetic device. I understand that its sole purpose is to enhance the appearance of my smile. I understand that the VMCI product only replaces the appearance of smile issues. If I have a need that exceeds the appearance of my smile, I agree that I am not a suitable candidate for the VMCI Product/Device, as it is not suitable for any other use. I understand that the VMCI Product/Device does not repair or replace teeth. I understand that while the materials used for this process are chosen for safety, infrequent side effects can occur. Tooth and gum sensitivity or soreness is the most common side effects. Soft tissue irritation can also occur. If I experience these or other adverse symptoms, I agree to stop using the VMCI Product, and consult my treating dentist or doctor. If I have any known chemical sensitivity or allergic reactions to any common ingredients I will be sure to inform VMCI directly prior to placing my order.
LIMITED & QUALIFIED DISPARAGEMENT AGREEMENT
You agree that you will not, in any capacity or manner, make, express, transmit speak, write, verbalize or otherwise communicate in any way (or cause, further, assist, solicit, encourage, support or participate in any of the foregoing), any remark, comment, message, information, declaration, communication or other statement of any kind, whether verbal, in writing, electronically transferred or otherwise, that might reasonably be construed to be derogatory or critical of, or negative toward, the Company or any of its directors, officers, Affiliates, subsidiaries, employees, agents or representatives (collectively, the “Company Representatives”) – without first ensuring that the communication in question meets the following criteria:
it is true and complete
it clearly divulges and all details with regard to your failure to comply with the policies and procedures set forth in these terms and conditions
it does not harass, abuse, defame, threaten, make hateful or offensive statements about the company or company representatives
it includes the following quote:
“Before purchasing, I was told that the final product would depend greatly on the quality of impressions I would provide – that I was partially responsible for the appliance I would receive. I was fully informed of the ‘no cancellations’ and ‘no refunds’ policies. Despite these disclaimers, I still chose to retain VMCI to design my appliance. Even at the time of this posting, and as long as my case remains in compliance, VMCI is still ready and willing to work with me to achieve the smile I desire. I have chosen to forgo their offer to satisfy me as a client and instead, air my grievances publicly.”
You further agree that any information, images (such as videos or photographs), or other
materials published to any Public or Private Communication medium displaying or regarding VMCI, its products, or its employees, will automatically be granted use to VMCI in a perpetual, royalty-free, irrevocable, non-exclusive right and license to reproduce, use, publish, modify, create derivative works, publicly display or distribute any such materials in any form, medium, or technology known now or later developed.
BREACH OF CONTRACT
The terms and conditions stated here serve as a final and binding agreement between VMCI and you, the client. You agree to these terms and in return, VMCI offers you discounted pricing on its dental appliances or more commonly referred to as VMCI products. In the event of a breach of this contract, including the failure to meet payment obligations, you agree to pay to VMCI any costs associated with collection of payment due or removal from any Public Communication medium any harassing, abusive, defamatory, threatening, hateful or offensive statements about, obscene or indecent language about, or images or other materials that violates the law regarding VMCI its products, or its employees caused by you; including but not limited to: collection fees, attorney costs, court costs, and any associated labor wages.
I hereby request and authorize VMCI (Appearing on my credit card statement as “Removable Veneers USA” or “My Beauty Secrets USA”) and whomever they may designate as their assistant(s), to build and perform (from an impression that I take myself) a custom dental appliance made for cosmetic appearance only.
I, on behalf of myself and my heirs, executors and administrators hereby release any and all claims, rights, liabilities and causes of action, known or unknown, that I may have against the above VMCI and his/her staff as well their lab and its officers, directors, employees, successors and assigns arising from or related to the manufacture, supply, development and installation of a custom made cosmetic dental veneer known as the VMCI Product for my smile and any other procedure(s) that our Dental Lab performs in connection therewith.
I authorize the performance of additional procedures and changes of planned procedures if, in the judgment of “VMCI” this will be necessary to improve my safety and the results contemplated by the procedure.
I agree to fully comply with all requirements of the VMCI. I understand that this is a dual responsibility and agree that I am equally responsible for the outcome of my appliance. I understand that the appliance will be made larger than my current teeth to fit over my existing teeth. I understand that, although unusual,
unexpected complications or less than desired results can occur. I understand VMCI. is strictly making my VMCI Product to fit the model of the impression(s) I provided and that I may not be satisfied with the final result. Further, I agree to use standard dental Adhesive which should be used as needed to correct fit issues. I agree I will clean and dry my appliance before applying the Adhesive. I understand that if I have sensitive gums, a mild tingling or burning sensation may be felt occasionally.
I understand that this process may take between 30 and 90 business days (or more) from the date usable impressions are received and requires me to return two (2) impressions of my top and/or two (2) impressions of my bottom arch along with three(3) separate digital photos of my smile and gums from the front, right, and left profile views before the lab process can start. I understand Impression systems must be used within 30 days of receipt. Any system not used within 30 days of receipt must be replaced before usable impressions can be made. I understand that VMCI does not guarantee any delivery date and is not sensitive to my life events.
I understand that excellent home care techniques, using a variety of aids, may add considerably to the successful outcome of my cosmetic smile device, and I understand it will be important for me to follow the home care instructions very carefully. I also understand that the VMCI Product is to be removed before sleeping for my personal safety as well as to extend the life of the product.
I understand that since this cosmetic dental veneer is built to fit the impressions I supply and requires care and maintenance and that the manufacturer cannot control my actions, I AGREE to INDEMNIFY AND HOLD HARMLESS the manufacturer and its dealers for any damages which result from your use or misuse of this cosmetic dental veneer. I also understand that this cosmetic dental veneer is designed as a cosmetic contrivance and even though the Premium Plus model is designed to drink or eat in, soft foods are recommended only and will help extend the life of the veneers. Any pre-mature cracking or breaking due to the client eating where there are no teeth to support the chewing will not constitute replacement under warranty (so basically what this means is, if you crack your veneers where you have a missing tooth or gap, the warranty does not cover the damage). I accept responsibility for any use and, hereby, waive right to claim loss or damage from its use.
I understand that if I have selected Removable Veneers USA, I am paying for VMCI to make their best effort to ship my VMCI Product within 30 business days of their lab receiving usable impressions. I also understand that if the impressions I send are not suitable, I may make impressions again and send them in, which extends the processing time another 30 business days of their lab receiving usable impressions before my VMCI Product are shipped.
I understand that effort will be made to make my smile appear as straight as possible with VMCI Product, but because of the existing position of my natural smile, which are not in perfect alignment, there is no results satisfaction guarantee that this can be accomplished. In addition, I understand that all purchases are non-cancelable and non-refundable, except as authorized herein and except where prohibited by law, and that price I am paying is to have my Dental Appliance designed around my smile based on the impressions I send. I also understand that the VMCI Product will add bulk to my smile and that I will need to get used to the addition of the VMCI Product to my smile. By signing this informed consent form, I am confirming that I have read the above prior to my online agreement signature and understand this document and the proposed work in full, including its possible risks, complications, and benefits, and that I consent to, and authorize VMCI to proceed with shipping my order and with, the necessary lab work as proposed, I understand that by placing my order I am ultimately responsible for all payment(s) and assume all other cost related to any collections cost.
I agree that by accessing or participating in a Public Communication after purchasing from VMCI, I will comply with all of the terms and conditions stated here; I will not harass, abuse, defame, threaten, make hateful or offensive statements to or about, use obscene or indecent language to or about, or submit images or other materials that violates the law to VMCI, its products, or its employees. I also agree that I will not harass, abuse, defame, threaten, make hateful or offensive statements to or about, use obscene or indecent language to or about VMCI, its products, or its employees to any Public Communication Medium. By providing any information, images (such as videos or photographs), or other materials to any Public Communication medium displaying or regarding VMCI, its products, or its employees, I automatically grant VMCI a perpetual, royalty-free, irrevocable, non-exclusive right and license to reproduce, use, publish, modify, create derivative works, publicly display or distribute any such materials in any form, medium, or technology known now or later developed.
Jurisdiction of this Agreement is governed by and shall be construed in accordance with the laws of the State of North Carolina. The Parties agree to submit to the exclusive jurisdiction of the courts in the county of Concord for all purposes relating to this Agreement.
I agree that by purchasing this product online, it constitutes my legal signature of agreement and authorization for payment and that VMCI and I are contractually bound to all terms and conditions listed above.
ACKNOWLEDGMENT AND MODIFICATIONS
This agreement represents the entire understanding between you and the Company regarding your relationship to VMCI and supersedes any prior statements or representations, whether written, verbal or otherwise. We are the only owners of the information you provide to us on this site. We only have access to this information that you voluntarily provide via email or other direct contact from you.
VMCI reserves the right to modify the present terms and conditions at any time without any prior notice to you. It is your responsibility to check the website for any changes and modifications to the present terms and conditions. By continuing to work with VMCI you agree to be legally bound and to abide by the amended terms.
If any term or other provision of these Terms and Conditions are deemed by a final court of competent jurisdiction to be invalid, illegal, or incapable of being enforced by any rule of law, or public policy, all other terms, conditions and provisions of these Terms and Conditions shall nevertheless remain in full force and effect to the maximum extent permitted by law. Upon such determination that any term or other provision is invalid, illegal or incapable of being enforced, the court shall modify only the affected term, condition or provision to affect the original intent of the parties as closely as possible so that the contemplated transactions are fulfilled and the Company and its Affiliates are protected to the greatest extent possible.
You agree that your acceptance as a client as well as the discounted price you have been offered are conditional upon your agreement to these terms and conditions. As such, in the event that you are found in breach of this agreement, VMCI reserves the right to revoke your discount and charge you the full suggested retail price of $1,500.00/ per arch (as based on a national average for similar services.)