The current terms and conditions and warranty info is available to be downloaded here.
Our Premium & Premium Plus Models both come with a standard 30-day Manufacturing Warranty which starts from the day you receive your product. This covers any product defects that are deemed to have occurred in the manufacturing process. The Premium Plus Model comes with the “No Questions Asked” Extended 1 Year Warranty.
If there is a problem with the fit or feel of the product once you receive it, we do not accept the product back due to hygiene reasons. It’s important that you send us photographs or a video via by email to info@RemovableVeneersUSA.com clearly identifying the problem.
*Warranty claims will not be authorized without the pictures or images (showing the defect or problems) that you will submit by email.
Covered under the Warranty
- Product is short on the gum line (teeth visible behind product)
- Loose or very tight fit
- Rough edges
- Crack / hairline fracture
- Made to incorrect goals
- Made to the wrong shade
If the product is defective but fits the gum line, new impressions will not be required. We will: Remake the product free of charge. If the product has a fit issue, we will require a new impression in which case we will send one complimentary impression kit.
NOT covered under the warranty
- Misuse or Loss of the Product
- Changes to your dental profile since the impression was accepted
- Accidental Damage
- Shade Changes
- Unauthorized repairs
- Expectation issues
We do offer a 1 year extended warranty for both Premium & Premium Plus Models. This 1 year warranty covers loss or breakage with “No Questions Asked”. There is a $99 charge for the Warranty at the time of checkout when purchasing the Premium Model veneers. The Premium Pus Model includes this $99 charge and is FREE with purchase.
If you file a claim within the first 12 months of purchasing the warranty, there will be a $150 co-pay due at the time of redemption of the warranty for the Premium Model and a $250 co-pay for the Premium Plus Model.